Seattle Exclusive Limo & Town Car –
Terms & Cancellation Policies
Seattle Exclusive Limo & Town Car is committed to providing reliable, professional, and transparent transportation services. The following terms and policies are designed to ensure a smooth experience for all clients while protecting both parties.
By booking any of our services, including airport transportation service, corporate transportation service, and cruise transportation service, you agree to the policies outlined below.
Flight Tracking & Arrival Adjustments
We monitor all incoming flights in real time.
Your chauffeur will be dispatched based on your actual arrival time, whether your flight is early or delayed.
➡️ Customers must provide a correct flight number at the time of booking.
Airport Pickup Instructions
At Seattle-Tacoma International Airport:
- After collecting luggage, contact dispatch
- Your chauffeur will be sent to the pickup area
- Due to airport regulations, vehicles cannot wait curbside without passenger readiness
Wait Time Policy
Airport arrivals include:
- 40 minutes complimentary wait time (domestic)
- 60 minutes complimentary wait time (international)
After this period:
- Waiting time is billed in 15-minute increments
Failure to meet the chauffeur or contact dispatch will result in a no-show charge (full fare).
Cancellation Policy
Airport Transportation
- Must be canceled at least 12 hours prior to scheduled service
- Late cancellations → full charge
Stretch Limousine & Party Bus
- Free cancellation if made 14 days (2 weeks) in advance
- Within 14 days → full charge applies
Holidays & Special Events
For high-demand dates including, but not limited to:
- Prom
- Homecoming
- Holidays
- Major events
A minimum of 30 days (4 weeks) cancellation notice is required.
- Cancellations made within 28 days of the scheduled service date will result in a full charge of the reservation, regardless of when the reservation was originally made
👉 Late cancellations → full charge due to reserved availability
Reservation Changes
- Must be requested at least 3 hours prior to pickup
- Subject to availability
- May result in additional charges
No-Show Policy
A reservation is considered a no-show if:
- Passenger fails to appear
- Passenger cannot be reached
- Passenger does not contact dispatch within wait time
👉 Full fare will be charged.
Pricing & Additional Charges
All rates are based on:
- Point-to-point service
- Pre-scheduled time and location
Additional charges may apply for:
- Extra stops
- Extended wait time
- Route changes
- Additional passengers or luggage
👉 Requests outside standard service may be converted to hourly billing.
Payment Policy
We accept:
- Major credit and debit cards
- Pre-authorized bookings
Cash payments are accepted only if arranged in advance.
Vehicle Rules & Conduct
For safety and cleanliness:
- 🚭 No smoking ($200 minimum fee)
- 🍽 No food allowed
- 🍾 Alcohol only permitted in select vehicles
- 🚫 No alcohol with minors present
Cleaning & damage fees:
- Vomit: $350 minimum
- Excessive mess: $50+
- Damage: charged accordingly
Child Safety Policy
- Child seats must be requested in advance
- Customers are responsible for proper child restraints
- Additional fees may apply
Luggage Policy
Customers must accurately report luggage.
Failure to do so may result in:
- Vehicle upgrade
- Additional charges
- Service delays
Route Policy
All trips follow the most efficient route.
Requests for:
- Scenic routes
- Stops
- Extended service
👉 Will be billed as hourly service.
Weather & Traffic Disclaimer
We plan routes using real-time data; however:
- Weather conditions
- Traffic incidents
- Road closures
may affect travel time.
👉 We are not responsible for delays outside our control.
Force Majeure
We are not liable for disruptions caused by:
- Flight cancellations
- Natural disasters
- Strikes
- Government restrictions
Third-Party Bookings
We are not responsible for:
- Incorrect details submitted through third-party platforms
- Miscommunication outside our system
Dispute Resolution & Mediation
In the event of a dispute:
- Both parties agree to attempt resolution through communication first
- If unresolved, the matter will proceed to mediation before legal action
Mediation will:
- Take place in the State of Washington
- Be conducted in good faith
- Help resolve issues efficiently without litigation
Reservation Responsibility
All bookings, cancellations, and changes must be made through our office.
👉 Chauffeurs are not authorized to modify reservations.
Booking Recommendation
We recommend booking early to secure availability, especially for:
- Airport transfers
- Cruise transportation
- Peak travel dates
Contact Us
For questions or assistance, please contact our team.
We are available 24/7 by reservation to ensure reliable service.